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Delivery Policy

Shipping and Returns/Exchanges

Shipping. Once an order is placed it cannot be canceled.

Order processing takes 1-3 days. Once your order has been processed and all the items is available, order will be shipped within 1 business days, excluding weekends. If the item is not available at the moment, it takes 1-3 weeks for order.

Hong Kong

SF Express Standard Shipping arrives within 1-2 business days from the date your order has been shipped. Once your order is shipped, you’ll receive a tracking number via email.

International

NUTS offers DHL Express shipping for international orders. By doing so, the customer will have the ability to pre-pay their duties, import fees, and related charges up-front.

NUTS is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival.

We ship securely with tracking information. If your package gets lost in transit we will do everything we possibly can to assist you. However, we cannot be held responsible for packages once proof of delivery is generated.